"The elevator is broken, and it has not been repaired for almost a week."
"The unit door is in name only, and outsiders come in and out casually, and the door is covered with psoriasis."
"The sanitary conditions in the community are poor, and garbage is often everywhere, and dirty water is flowing."
"Electric vehicles can be charged by flying wire at will, which is a big safety hazard"
……
In daily life, many people have encountered similar situations in the community. Because of inaction and poor service quality, property is often the object of residents’ spit.
"Small property" affects "great people’s livelihood". In May this year, Anhui deployed and carried out the action of "major investigation, major rectification and major promotion" of property management services throughout the province to comprehensively improve the level of property management services.
Half a year has passed since the "Action". What achievements have been made? What other aspects need further improvement? Recently, People’s Daily reporters visited Hefei, Wuhu and other places in Anhui Province according to the clues provided by netizens.
Dilemma of property disputes
Combing netizens’ messages, we can find that residents are dissatisfied with the property, mostly because of the poor quality of property services, and many "troubles" that plague the masses have not been solved in time and effectively. Faced with the problems reflected by residents, there are problems such as inaction and chaos in the property.
The phenomenon of inaction is more prominent. With the passage of time, many residential areas have problems in roads, walls and water systems. Property companies either turn a blind eye to the problems reflected by residents or delay them.
"Before the renovation of the community, the internal roads were ruined and garbage piled up. We have reflected many times that the previous properties were indifferent." Pan Liying, a resident of Aoyun Kangcheng Community in Nanrui Street, yijiang district, told reporters that she has lived in the community for many years and watched the environment of the community get worse and worse. When talking about the last property company that has been retired, Pan Liying bluntly said that it was "a headache".
In addition to inaction, there are also some property companies that act indiscriminately. In Danqing Garden Community, Heyedi Street, Shushan District, Hefei City, the problem of "difficult parking" for non-motor vehicles is more prominent. "We reflected it to the property six months ago, hoping to plan the electric car parking area reasonably. I didn’t expect the property to arrange several security guards to set up cement on the green space, even if it was a job. " Ms. Zhang, a resident of 6 buildings in the community, was very angry when she talked about the practice of property.
Six electric vehicles in Danqing Garden Community, Heyedi Street, Shushan District, Hefei City were parked in disorder, which affected residents’ travel. Photo courtesy of respondents
"The gap between the original green land and the road surface is tens of centimeters. If the land is uneven, it will be directly paved with cement. The slope is very large, and it is still inconvenient to park. The parking problem has not been solved, and the current practice will also lead to water on rainy days. " Ms. Zhang said that the environment of the community is getting worse and worse under the current property management. "The last industry Committee of the community expired in May 2020. In recent years, without the supervision of the industry Committee, the property has gone its own way."
"The original community pond is very clear, and there are many koi fish. Now it has been dry for many years, and the stones are bare and dilapidated. Reflected to the property many times, without any progress. The elevator is also often broken and people are often trapped. " Ms. Zhang said.
"The property service company of Danqing Garden Community is Hefei Ronglin Property Management Co., Ltd.. In September this year, it was just notified and punished by the Hefei Housing and Construction Department. However, our community still has outstanding problems and there is no improvement. " Mr. Li, the owner of the community, said.
The dry and messy pond in Danqing Garden, Heyedi Street, Shushan District, Hefei City. Photo courtesy of respondents
When reporters visited Hefei, Wuhu and other places, they found that in the face of the opinions of community owners, property companies claimed that they also had difficulties. Property managers in several communities said that the "difficulty in collecting property fees" is a major problem facing the property.
"The daily maintenance of the community requires funds and the charging rate is low, which has an impact on the operation of the property company itself." According to the person in charge of the property class of the Housing and Construction Department of Anhui Province, the poor level of property services leads to residents’ reluctance to pay property fees, and the low rate of property charges leads to a further decline in the level of property services, thus falling into a vicious circle.
How to break the game?
The pavement of the residential area is seriously damaged, the elevators are often damaged, and the electric cars are parked and put in disorder … At the beginning of 2022, the Aoyun Kangcheng residential area in Nanrui Street, yijiang district was in deep trouble.
"After more than a year of rectification, now the lights in our community are on, the elevators are good, and the roads are newly built. The environment is really different." Zhang Yijia, a resident of the community, bluntly said that now he is walking in the community and his mood has become comfortable.
Yijiang district Nanrui Street Aoyun Kangcheng Community Newly Built Road. People’s Daily reporter Gao Feiyue photo
The butterfly change of Aoyun Kangcheng Community is the epitome of the great improvement of the environment in many communities in Wuhu City. In view of the residential property problem, Wuhu City is at the forefront in Anhui Province. Over the past year or so, focusing on the residential property problem, a "key trivial matter" that people feel every day, Wuhu City has carried out a major investigation, rectification and promotion of residential property management services throughout the city.
Since the beginning of 2022, the main responsible comrades of Wuhu Municipal Party Committee and Municipal Government have conducted in-depth research on residential property management services for many times, and solved the problem with inward determination;
Adhere to the problem-oriented, whether the property rectification is effective or not, whether the residential environment is improving, should take the people’s satisfaction as the standard, and whether the property rectification is effective or not should be decided by the residents of the residential area;
The introduction of measures such as "Guiding Opinions on Assessment and Evaluation of Property Service Quality in Wuhu Residential Quarters" has made the "flat" property "unable to lie down" in Wuhu …
Wuhu City has promoted a series of solid measures and achieved outstanding results. On May 19th, the deployment meeting of Anhui Province’s residential property management service promotion and the construction promotion meeting of "Wanmei Red Property" were held in Wuhu. At the meeting, Wuhu made an exchange speech as a typical representative.
At present, the Housing and Construction Department of Anhui Province has launched a package of effective measures after careful investigation and summing up the advanced experience of various places.
The first is to strengthen "one lead" and build a red property position. Adhere to the guidance of party building and carry out the three-year action of "Red Property in Anhui and the United States". The province has established 14,500 party organizations in residential quarters, with a formation rate of 98%, and basically established a coordinated operation mechanism of community party branches, industry committees and property enterprises under the leadership of community party organizations. Adhere to collaborative linkage, public security, fire protection, market supervision, housing construction and other departments perform their duties, while communities, property companies and industry committees perform their duties, solve residents’ troubles through consultation, and realize the participation, supervision and final say of the people in the community.
"Residents’ Chamber" in Mingjunjiayuan Community, Xiyuan Street, Shushan District, Hefei City. People’s Daily reporter Gao Feiyue photo
The other is to build a "platform" and smooth the channels for the masses to appeal. Open the "1+16+N" and "Talking about Property" message platform in provinces, cities and counties. Establish a mechanism of "quick acceptance, quick verification, quick disposal, quick rectification, quick report and quick return visit" for problem suggestions. Since its opening on August 25th, more than 7,800 complaints and consultations have been accepted and more than 7,500 have been settled.
The other is to carry out "one attack" and create a strong rectification atmosphere. A few days ago, at the third review meeting of the province’s property management service promotion action, the person in charge of the Housing and Construction Department of Anhui Province said that the property management service promotion action has entered a stage of concentrated attack. From now until the Spring Festival, Anhui Province will launch a "100-day attack action" to solve the outstanding problems in eight aspects, such as "parking management of residential vehicles, elevator safety improvement, fire safety issues, and resolution of property conflicts and disputes", so as to effectively improve the level of property management services and build a number of "property management services" throughout the province.
It is also very important to improve the "one system" for the governance of common problems.
"We have established a" red and black list "system for property enterprises, and strengthened the incentive of trustworthiness and the punishment of dishonesty. Conduct a property service review every half month, fully cover the property service quality evaluation and work evaluation, praise the cities with obvious work results, and report the lagging work. " The relevant person in charge of the property class of the Housing and Construction Department of Anhui Province introduced that at present, 1,012 problem property companies have been interviewed, 339 have been punished and 239 have been retired.
By the end of October, Anhui had resolved 81,000 property conflicts and disputes, and the satisfaction rate of the masses increased by 15 percentage points. Relevant practices were promoted by the Ministry of Housing and Urban-Rural Development.
make persistent efforts
As many as 81,000 contradictions and disputes have been resolved, on the one hand, it shows that relevant work has achieved outstanding results. From another aspect, it also shows that the contradiction behind property management is still very prominent.
How to make the community public benefits become "clear accounts"? How to improve the exit mechanism of property companies and solve the difficulty of replacing property companies? How to solve the problems of high application threshold and poor use of residential special maintenance funds? How to improve industry credit management and long-term supervision mechanism? A series of problems still need to be tackled.
"It is not limited to the development of a few short-term actions. It took three years to build the’ Red Property in Anhui and the United States’ at the provincial level, which fully demonstrated our confidence and determination to focus on tackling key problems and work hard for a long time to promote the’ double improvement’ of property service level and mass satisfaction." The person in charge of the relevant departments of the Housing and Construction Department of Anhui Province said that to resolve property conflicts and disputes, on the one hand, government departments need to strengthen the publicity of relevant laws and regulations and property management knowledge, so that property companies and owners can know their due responsibilities and obligations; On the other hand, it needs the joint efforts of relevant government departments, communities, property enterprises and owners to jointly manage, build and govern, and work together to solve the property management problems.
"Property service management is not only a’ key small matter’ around the masses, but also a’ livelihood event’." The relevant person in charge of the Housing and Construction Department of Anhui Province said that the next step will be to solve the problem and take more effective measures to continuously improve the people’s sense of acquisition and satisfaction.
