If you are not satisfied, you can scan the code for evaluation. Hubei traffic police will enlarge the move now!
Wu Changhua, a journalist with extreme eyes.
Video clip Wu Changhua
Correspondent Zhang Li Deng Yue Mei Xiao Shu Xuan
On May 19th, Hubei Provincial Public Security Traffic Management Bureau held a press conference to announce that from now on, Hubei Public Security Traffic Police Law Enforcement Management Service Evaluation System was fully put into operation.
The system is a WeChat applet application, which can be used by paying attention to "Hubei Traffic Police" WeChat WeChat official account.
According to the press conference, the system is referred to as "law enforcement evaluation" for short, and the parties can either evaluate "satisfaction" or "dissatisfaction" or say and leave comments and suggestions.
Car owners, drivers and other traffic participants, after receiving various legal documents (including tickets) issued by the traffic police, can open the WeChat "Sweep" QR code to enter the evaluation system, evaluate the traffic police’s law enforcement or service, and leave comments and suggestions.
Jimu news reporter learned that it is the first time in China that the provincial public security traffic control department has fully launched the law enforcement management service evaluation system.
Pay attention to Hubei traffic police WeChat WeChat official account’s use of the "law enforcement evaluation" applet
Strong medicine to treat furuncle, forced to improve.
The law enforcement of public security traffic control is extensive, involving all aspects of people’s livelihood. The people pay high attention to road traffic safety management, especially standardized law enforcement and efficient service, and have high expectations.
At present, the Central Committee and the Provincial Committee of Governing the Country by Law (Province) have made the work arrangements for special rectification of outstanding problems in the field of road traffic safety and law enforcement, and the Party Committee of the Provincial Public Security Department has requested to fully investigate and rectify the stubborn diseases of law enforcement and establish a long-term working mechanism.
Hubei Provincial Public Security Traffic Management Bureau has carried out solid investigation and research.
In the investigation and study, it is found that although the public security traffic police have made continuous progress in law enforcement level and service ability, there is still room for improvement in the management service mechanism.
For example, the police on duty at the front line report that drivers will inevitably complain after receiving the ticket, but it may contain useful opinions and suggestions. In the past, there were not no channels for collecting opinions and suggestions, but there were problems of untimely, indirect and inconvenient.
For another example, it is inevitable that individual policemen have a bad attitude, are unwilling to explain and enforce the law bluntly.
Indulge in chronic diseases and need strong medicine to get rid of them.
Taking the people as the center, starting with what the masses care about, we will strive to make the people feel fair and just in handling every case.
"Fasten the first button of law enforcement", accept criticism and supervision from the masses with an open mind, listen to the voices of the masses and respond to their expectations at any time.
Let the parties make real-time evaluation and suggestions on the spot, thus forcing law enforcement and improving service level. This is the original intention of implementing "law enforcement evaluation" and an exploration attempt of "cutting the blade inward".
"This is a big test and a self-revolution."
A few months before the press conference on May 19th, during the framework design, development and trial operation of Hubei Traffic Police’s "Law Enforcement Evaluation" system, extremely high-profile journalists were invited to participate for many times, and heard the relevant person in charge say so many times.
The reporter felt that the Hubei Provincial Public Security Traffic Management Bureau attached great importance to this.
The evaluation QR code has been added to the law enforcement documents issued by the traffic police on the spot.
Supervision of the whole process of graded feedback on law enforcement evaluation
Exploring a new mechanism that has never been seen before is a big test.
From brewing to decision-making, from design to development to trial operation, and then to feedback, modification and adjustment, we will steadily advance, actively and prudently. How to design it according to the convenience of the parties.
There are two ways to use "law enforcement evaluation".
Law enforcement evaluation page
One way is to follow and enter WeChat official account, the WeChat of Hubei Traffic Police, click Law Enforcement Evaluation on the menu bar, and then click Service Evaluation or Law Enforcement Evaluation to enter the evaluation system.
Another way is to scan the code. At present, the evaluation QR code has been added to the law enforcement documents issued by the traffic police in Hubei, and the parties can enter the law enforcement evaluation system by using WeChat to scan them. Two-dimensional codes are placed in the places where the vehicle management business is handled, and the vehicle management business can be evaluated by scanning the codes.
For example, after receiving the penalty decision for illegal parking, the code will be scanned and the "Evaluation Instructions" will be displayed, telling you that this is a real-name evaluation. You need to turn on the mobile phone to locate and click "Agree" to enter the evaluation page.
If "dissatisfied" is selected, the column of "Normative supervision of law enforcement process" will pop up, and there are eight situations for you to check, such as "auxiliary police enforcement", "uncivilized law enforcement language, rude attitude", "no violation of the law, but punished", "impounding the car for no reason", "impounding the car without timely notice and issuing vouchers", "not listening to the statements and arguments of the parties", "unfair law enforcement" and "others"
In the column of "evaluation and proof", you can provide written explanations, photos and videos. It is suggested to be as detailed as possible, which is more helpful for the traffic control department to check the specific situation.
Click "Submit" to complete the law enforcement evaluation.
You can check the replies from relevant departments.
After completing the evaluation, you can view the evaluation content on the history page, and you can also receive the service notice of WeChat applet. Click to view the reply from relevant departments.
If the evaluation is unsatisfactory, the district-level public security traffic police brigade will complete the verification and feedback within 3 working days. If the parties are still dissatisfied with the feedback from the traffic police brigade, this evaluation will be pushed by the system step by step to the higher-level city and state traffic police detachment, and the detachment will complete the review within 3 working days and feed back the results to the parties until the relevant disputes are resolved legally, reasonably and flexibly.
That is to say, for the unsatisfactory evaluation, the provincial, municipal and county public security traffic control departments will accept it by classification, the higher public security traffic control department will supervise the feedback from the lower public security traffic control departments, and the provincial public security traffic management bureau will supervise the whole process.
"We are the respondents and the people are the reviewers"
What is the effect of the trial operation of "law enforcement evaluation"
On May 16th, Hubei Traffic Police’s "Law Enforcement Evaluation" was launched in an all-round way. Hubei Provincial Public Security Traffic Management Bureau organized the relevant person in charge of the traffic police detachment of the whole province to come to Caidian Brigade, a detachment of Hubei Provincial Expressway Police Corps, as a pilot unit, to learn about the situation and have a discussion and exchange.
The police on duty on the road introduced that in the process of on-site law enforcement or service, the parties praised the Hubei traffic police for their "law enforcement evaluation". The parties who are dissatisfied with the punishment have channels to express their opinions, and the opposition is obviously alleviated.
"At the same time, under the supervision of evaluation, we also pay more attention to attitudes, methods and methods, explain more and communicate more, and the effect of traffic safety publicity for the parties is better."
Caidian Brigade began to try out the law enforcement management service evaluation system on April 10 this year. By that day, it had received 166 evaluations from the masses, including 72 satisfactory evaluations and 94 unsatisfactory evaluations. No irregularities in law enforcement by police officers were found.
Mass evaluation
Objectively speaking, it is not easy to express satisfaction with being punished.
The reporter learned that there were only two options of "satisfaction" and "dissatisfaction" in the early stage of the "law enforcement evaluation", which may lead to more dissatisfaction evaluations of Caidian Brigade. Later, the "Other" option was added.
A team and the relevant person in charge of Caidian Brigade introduced that the pilot shows that "law enforcement evaluation" can collect the opinions and suggestions of the masses on law enforcement in time, resolve conflicts in the first time, and at the same time force the police to standardize their words and deeds and enforce the law in a civilized, rational, fair and just manner. The evaluation of the masses has further inspired the police to standardize law enforcement and provide enthusiastic service, so that the masses can truly feel the "temperature" of law enforcement.
"The times are the writers, we are the respondents, and the people are the reviewers."