After Xi ‘an man gave an anonymous bad review to the rookie station, all packages could not be put into storage. Rookie platform： set for the station.
"Source of this article: Huashang. com"
Because "no one sent it", the rookie station changed the delivery selected by the user to pick it up at the store. After Mr. Du complained anonymously, all his parcels could not be put into storage when they arrived at the rookie station.
Rookie post station: the post station cannot be set, which is forbidden by the parties’ carelessness.
Mr. Du lives in Hailancheng Community, Guangyuntan West Road, Xi ‘an. Since he was unable to go out around September, he chose the "post delivery" service after purchasing from Taobao. "There is a rookie station in the supermarket near my house. At that time, the station called and said that the courier arrived and hung up. Then the system became a station to negotiate with the user and went to the store to pick it up. I was very angry, so I made an anonymous evaluation and gave it two-star bad reviews." Mr. Du said that on September 30 this year, another courier arrived. He was at work and asked the courier to put it in the rookie station of Milin Life Supermarket. The courier said that the station told him that Mr. Du’s system was set to prohibit it from being put in the station, so he could not put it in the warehouse, so he could only pick it up himself.
Mr. Du wondered that he had never downloaded the rookie wrap before, and he didn’t know where and how to set it. Mr. Du contacted Taobao customer service. "When I first consulted, the staff said that the rookie station entered my system settings from the background. I was very angry about this. It’s nothing for the rookie station not to accept the package, but I can’t understand it. First of all, I complained anonymously. Why can the station find me point to point? Secondly, why can the post station enter the background and change my settings with my permission? " Mr. Du said that he has complained many times and has not made a clear statement so far. Mr. Du also found the rookie station involved in the consultation. In the recording, the staff said that they could not set it up. It may be that Mr. Du himself set it up and could not put the parcel. As for why Mr. Du chose "post delivery" but changed it to "pick it up at the store after negotiation" and "can’t send it, no one will send it." The staff said.
The express delivery has not been put into storage until now.
In the communication dialogue between Mr. Du and the rookie customer service, the reporter of Huashang Daily saw that the online customer service said that the station had been informed to make rectification. Due to the special nature of the complaint, if the complaint is established, it will have a certain impact on the station, so it is necessary to verify the relevant situation with the station. It is impossible to complain completely anonymously.
In the total recall provided by Mr. Du and the rookie logistics customer service phone number 9519666, the staff said that if the temporary storage is prohibited, the platform can’t force the station to resume temporary storage, but the behavior of the station will be fed back to the regional manager for warning and punishment, and the parcel will be delivered by the courier. "How to deduct the penalty can’t be told, how to deduct the penalty can’t be told, and the regional manager will reply specifically." Mr. Du said that no reply has been received so far.
On the afternoon of October 10th, the reporter from Huashang Daily accompanied Mr. Du to the rookie station near the lifestyle supermarket at the entrance of Hailancheng Community, Guangyuntan West Road. As to why Mr. Du’s package can’t be temporarily stored, how to solve it, and whether the rookie station can change the user settings through the user account, all the staff in the station just said "I don’t know".
At 5 o’clock in the afternoon on the same day, Mr. Du had a courier. When the courier was placed at the station, the staff scanned the code and said that it could not be put into storage. "Because it is a one-button door-to-door requirement, it will prompt to return the courier and door-to-door service when you put it into storage, so you can’t get in."
Rookie headquarters: The post station is set to prohibit delivery or door-to-door delivery, so it cannot be completely anonymous.
Subsequently, the reporter called the rookie customer service 9519666 again, and the staff replied that Mr. Du had indeed complained about changing the user settings at the rookie station of Xi’ an Hailan City Phase VI before. Subsequently, the staff of the rookie headquarters contacted the reporter and said that through the system, it can be seen that on September 29, the station’s "picking preference" for Mr. Du was set to other, that is, it was forbidden to release it or deliver it to the door. "The rookie station has cooperation with the courier company, so the station also has permission to set up. We can only negotiate with the station and cannot force it." The staff said that because the user complained anonymously, he would not contact the station and would contact the party as soon as possible.
So, how did the anonymous evaluation station find Mr. Du? "Because the complaint must have a single number, anonymity just can’t see the name of the member, the phone number of the consumer, etc. You can find the consumer through the single number station, and you can’t be completely anonymous." The staff said.
Huashang Daily reporter Yan Xin/Wen Qiangjun/map
Source: Huashang. com-Huashang Daily
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